FAQs
Commonly asked questions
Why didn't I get a response email from customer service?
Our customer service time is: Monday - Friday 09:00 am to 6:00 pm, EST
Typically, our customer service agents will respond to your email within 24 hours, or if it's a weekend, they will respond to your email on Monday. If you haven't received a response email from our customer service, please consider the following potential issues:
Verify Your Email Address: First, ensure that the email address you used to contact the customer service is the one you are currently using;
Check Your Junk/Spam Folder: Sometimes, the response emails we send you can end up in your spam or junk folder by mistake. Please take a moment to check these folders to see if the email has been misplaced.
Choose the way you want to contact us
kerwsh@outlook.com
Working Time: Mon. - Fri. EST 09：00-18：00
